Returns Policy

Here's where you learn about all things returns-related

What is your returns policy?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
We do not accept:

  • Lingerie, undergarments, swimwear and socks.
  • Fragrances, toiletries, cosmetics, beauty and skincare products.
  • Watches, sunglasses, fashion jewellery, glassware and handbags.

Please return your items in their original packaging, within 15 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?

Yes, you can.

What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your bank account or Credit Card as the case may be, or issue a Credit Voucher, if you opted for Cash on Delivery.

What if I want to return part of an order that came with a LandmarkShops voucher?

Whether you return your order partially or fully, your LandmarkShops voucher will be cancelled. You will however, receive a refund for your return.
If you've already spent your Voucher, the value of the voucher will be deducted from your refund.

My original order was Rs. 1,000 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?

Sorry, you'll lose out on the free shipping benefit if your total order value drops below Rs. 1,000 when you return part of your order. The shipping charge will be deducted from your refund.

Of course, if you're returning the item because it was defective or sent to you incorrectly, you'll still enjoy free shipping.

Can I exchange my purchase for another product?

We're sorry, we do not offer this facility at the moment. You can always return the product and use your refund to make new purchases on LandmarkShops.in.

If I pay for my order with a Debit or Credit Card, how long will it take to process my refund?

It takes four to five business days to receive the returned item and perform a quality check.
We will then take two business days to issue the refund.

Your bank or card issuer may take a further two to 15 days to process the transaction. Get in touch with them to know more.

I paid for my order with Cash on Delivery. Can I return the products and get a cash refund?

We're sorry, we do not offer cash refunds when you return Cash on Delivery purchases. We'll be happy to issue a Credit Voucher for the full value of your return. Credit Vouchers are single-use vouchers valid for 90 days from the date of issue, which can be redeemed against purchases on LandmarkShops.in.

If a Credit Voucher is used towards a purchase that costs less than the value of the voucher, you lose the balance amount of the voucher. So make sure you get your money's worth.

I paid for an order using only a Credit Voucher, and then cancelled the order. Can I use the Credit Voucher again?

Sure, call us on 1800-123-1555 with the cancellation details and we'll issue a fresh Credit Voucher for the same amount.

I paid for part of my order using a Credit Voucher, and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

We will issue a fresh Credit Voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 90 days from the date of issue, and you can use it to shop on LandmarkShops.in

I paid for part of my order using a Credit Voucher and the rest with a Debit or Credit Card, and then cancelled the order before it was dispatched. How is my refund processed?

We will issue a fresh Credit Voucher for the same value as your existing Credit Voucher, valid for 90 days from the date of issue. The rest of your payment will be refunded to your Debit or Credit Card.

Can I return my LandmarkShops.in purchases to a Landmark store?

We don't offer this facility at the moment.