FAQs

Help, support and information on LandmarkShops? You will find it here

Shipping

When will I receive my order?

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

What if I am not at home when my order arrives?

Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

If you’re still unavailable after the third attempt, your order will be returned to us. Call us on 1800-123-1555 within one working day of the third attempt and we’ll schedule another delivery in one to two business days.

Will I be charged for delivery?

Delivery is free on orders of Rs. 1,000 and above. If your total order is less than Rs. 1,000, you will be charged Rs. 100 for delivery.

Your delivery charges will be displayed during the checkout process.

In addition to the above delivery charges, you'll be charged a convenience fee of Rs.30 for all transactions with COD (Cash on Delivery) Payment option

My Account

How do I create an account?

You can set up your LandmarkShops account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

  1. Click Sign In at the top of the page.
  2. Click Sign Up from the drop-down box.
  3. Enter your name and email address.
  4. Create a password and confirm it.
  5. Select your gender.
  6. Click Create Account Now.

To set up your account with your Facebook profile, follow these steps:

  1. Click Sign In at the top of the page.
  2. Click Sign In with Facebook.
  3. Click OK on the permissions dialog box that appears on your Facebook page.
  4. LandmarkShops will use your Facebook details to create your LandmarkShops account.

You’re good to go. Happy shopping!

How do I change my email address?

We are sorry you will not be able to update or change the registered email address.

How do I change my password?

To change your password:

  1. Sign in to your LandmarkShops.in account.
  2. Go to the My Account section.
  3. Go to your Profile page.
  4. Click on Change Password.
  5. Enter your current and new password (something secure that's easy to remember), and confirm it.
  6. Hit the Save Changes button.
How do I change my payment details?

To add, delete or change your debit or credit card details:

  1. Sign in to your LandmarkShops.in account.
  2. Go to the My Account section.
  3. Click on the Payment link
  4. Add or delete Debit or Credit Cards as needed, and select your default payment card.
How do I change my billing address?

To change your billing address:

  1. Sign in to your LandmarkShops.in account.
  2. Go to the My Account section.
  3. Click on the Address Book tab on the left of the page.
  4. Click on the Add a New Address link at the top of the page.
  5. Make your changes and save your new billing address.
Is my account and payment information secure?

Your account, Credit Card and Debit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and LandmarkShops happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

Orders

How do I order products from LandmarkShops.in?

Easy!

  1. Find the items you want to buy by searching for them or by browsing our departments.
  2. Add these items to your basket with the “Add to Basket” button.
  3. Click your mini-basket from the top right of the screen and hit the “Checkout Now” button.
  4. Enter your shipping information and click the “Ship to this Address” button.
  5. Enter your payment information and click the “Continue” button.
  6. Review your order and place it using the “Place Your Order” button.

That’s it! You’re all done.
If you need any help along the way, give us a call on 1800-123-1555, Monday to Friday, 9 AM to 6 PM, so we can talk you through it.

Can I place an order over the phone?

At the moment, we only accept orders placed through the LandmarkShops.in website.

Can I place an order without opening an account on the website?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I place an order for a product that's out of stock?

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

How do I cancel an order?

Call us on 1800-123-1555 and we'll help you cancel your order. Do remember that you can only cancel orders that are in the Processing stage. Go to the Orders section in My Account to check the status of your order.

If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.

I was disconnected from the Internet while my order was being processed. How do I complete my order?

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

Payments

What payment methods do you accept?

We accept a variety of payment methods:

  • Visa, MasterCard and American Express Debit or Credit Cards.
  • NetBanking.
  • Cash on Delivery.
Is it safe to shop on LandmarkShops.in using my Debit or Credit Card?

Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

Is there a price limit on Cash on Delivery purchases?

The maximum order value for Cash on Delivery purchases is Rs. 5,000. If you wish to shop for more than Rs. 5,000, you can either use your Debit or Credit Card, or pay via NetBanking.

Why isn't Cash on Delivery a payment option for me?

Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking or by Debit or Credit card.

How do I pay if the Cash on Delivery option is not available for my address?

If our courier partner cannot offer Cash on Delivery for your address, try NetBanking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.

Is there any additional charges for orders placed with COD (Cash on Delivery) Payment mode?

Yes. You'll be charged a convenience fee of Rs.30 for all COD (Cash on Delivery) Payment mode transactions, in addition to the delivery charges.

Are there any hidden charges?

No, there are absolutely no hidden charges. Octroi or sales tax is borne by LandmarkShops. You pay only the amount that you see in your order summary.

What should I do if my payment attempt fails?

If your payment has failed, please try again after checking whether or not your account details, billing address, Debit or Credit Card details, NetBanking details or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account or Credit Card within seven business days.

FastPay

What is FastPay?

FastPay is our lightning-fast payment feature that allows you to shop with just 1-click. To activate FastPay, head to the FastPay section under My Account, add your default shipping address and payment preference. That's it. Use the "Pay now with FastPay" button on a product's page and enjoy faster shopping.

Why should I use FastPay?

You should use FastPay to enjoy lightning-fast, 1-click shopping. With FastPay, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping, Payment and Review pages.

How safe is FastPay?

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system. Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

How do I enable FastPay?

Here's how:

  1. Create a LandmarkShops account or sign in to your existing one.
  2. Go to the FastPay section in My Account and click on Get Started Now.
  3. Select a payment method - either Cash On Delivery or Credit or Debit Card.
    1. If you choose to pay by Credit or Debit Card, you can either use an existing card or add a new one.
    2. If you choose Cash On Delivery, click on Save & Continue to Shipping
  4. Now enter your shipping address. You can either select an existing address or add a new one. Finally, click on Save Address & Continue.

You're good to go. Go to any product you would like to shop, and you will see that the Pay Now With FastPay option is enabled for you.

What kinds of cards does FastPay support?

FastPay supports Visa, MasterCard and American Express Debit and Credit Cards.

Does FastPay support Cash on Delivery?

Absolutely! Select 'Cash On Delivery' as your default payment method and shop away.

What products can I buy with FastPay?

You can shop for anything and everything on LandmarkShops.in with FastPay.

How do I make changes to my FastPay settings?

To make changes to your FastPay settings, follow these easy steps.

  1. Go to My Account and click on FastPay
  2. Once you are at the FastPay page, you can:
    1. Change your default card.
    2. Add new addresses and payment methods.

To change your default shipping address or payment method, click on the Set as default button right next to your preferred option.

Can I store more than one card in my FastPay settings?

You can add as many cards as you want for your convenience. If you have multiple cards saved in FastPay, the default card selected will be used when you shop. You can change the default setting whenever you like.

Can I delete a card that has been saved?

Sure, you can delete a card anytime from your FastPay settings. Once it is deleted, your card is completely erased from our system. Just remember - if you remove all your cards, FastPay will be turned off on your account.

Does FastPay work on the mobile site?

Yes. If you've enabled FastPay on the desktop site, it automatically becomes available for you on the mobile site and vice-versa. Store your details just once in your account and enjoy the convenience of FastPay on any of your devices.

How do I subscribe to your emails?

We have two types of emails -- one for offers and updates, and the other for product alerts on out-of-stock items.

To sign up for offers and updates, head to the bottom of any page and sign up from there.

To receive an alert on a product that's out of stock, sign up from that product's page itself.

Tracking and Delivery

When will I receive my order?

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

Can I change my delivery address after I've placed my order?

We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to cancel your order by calling us on 1-800-123-155 and then place a new order with the corrected address.

Can I book a preferred delivery time?

No, we do not offer this facility at the moment.

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, split up your purchases and send them as separate orders to different addresses. You can store multiple addresses in the My Account section.

Do I need to show my ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order.

Can someone else receive the order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own.

Returns Process

How do I return a product?

Please call us on 1800-123-1555 to create a return request and we'll arrange a pick up for you.

How do I return my order?
  1. Call us on 1800-123-1555 to arrange for a pick up.
  2. Place your item in its original packaging and make sure that all tags, accessories and parts are included.
  3. Pack it well and secure it with tape before handing it over to our courier partner.
  4. Kindly ask for an acknowledgment receipt from the courier person after handing over the sealed packet of the product you wish to return.

There may be rare instances where our courier partner will not be able to pick up your return. If that's the case, send it to us using a courier service of your choice, and we'll refund your courier charges as a Credit Voucher.

When will you pick up the products I want to return?

We will arrange a reverse pick up within 3 business days from the time we have generated a return request.

When will I receive my refund?

After we check your returned items, we'll approve your refund accordingly. Your bank may then take 4-15 business days to process the transaction. If you've paid with cash, you will receive a Credit Voucher that you can use to shop on LandmarkShops.in.

How do I get a refund if I paid for the order by cash?

If you've paid for your order by cash, you'll receive a Credit Voucher worth the full value of your return. These are single-use vouchers valid for 90 days from the date of issue, and you can use yours to shop on LandmarkShops.in.

Each Credit Voucher can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

Returns Policy

What is your returns policy?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

  • Lingerie, undergarments, swimwear and socks.
  • Fragrances, toiletries, cosmetics, beauty and skincare products.
  • Watches, sunglasses, fashion jewellery, glassware and handbags.

Please return your items in their original packaging, within 15 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

Will you accept a return if I've discarded the packaging?

Yes. When scheduling a return by calling us on 1800-123-1555, please wrap the returned products before handing them over to our courier partner.

What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your bank account or Credit Card as the case may be, or issue a Credit Voucher, if you opted for Cash on Delivery.

What if I want to return part of an order that came with a LandmarkShops voucher?

Whether you return your order partially or fully, your LandmarkShops voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your Voucher, the value of the voucher will be deducted from your refund.

My original order was Rs. 1,000 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?

You are our privileged Customer, hence the Complete amount will be refunded if you are returning an order.

Can I exchange my purchase for another product?

We're sorry, we do not offer this facility at the moment. You can always return the product and use your refund to make new purchases on LandmarkShops.in.

If I pay for my order with a Debit or Credit Card, how long will it take to process my refund?

It takes four to five business days to receive the returned item and perform a quality check.

We will then take two business days to issue the refund.

Your bank or card issuer may take a further two to 15 days to process the transaction. Get in touch with them to know more.

I paid for my order with Cash on Delivery. Can I return the products and get a cash refund?

We're sorry, we do not offer cash refunds when you return Cash on Delivery purchases. We'll be happy to issue a Credit Voucher for the full value of your return. Credit Vouchers are single-use vouchers valid for 90 days from the date of issue, which can be redeemed against purchases on LandmarkShops.in.

If a Credit Voucher is used towards a purchase that costs less than the value of the voucher, you lose the balance amount of the voucher. So make sure you get your money's worth.

I paid for an order using only a Credit Voucher, and then cancelled the order. Can I use the Credit Voucher again?

Sure, call us on 1800-123-1555 with the cancellation details and we'll issue a fresh Credit Voucher for the same amount.

I paid for part of my order using a Credit Voucher, and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

We will issue a fresh Credit Voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 90 days from the date of issue, and you can use it to shop on LandmarkShops.in

I paid for part of my order using a Credit Voucher and the rest with a Debit or Credit Card, and then cancelled the order before it was dispatched. How is my refund processed?

We will issue a fresh Credit Voucher for the same value as your existing Credit Voucher, valid for 90 days from the date of issue. The rest of your payment will be refunded to your Debit or Credit Card.

I paid for an order using a Credit Voucher as well as a Debit or Credit Card and want to return the entire order now. How is my refund processed?

No problem. After we verify your returns, we'll issue a fresh Credit Voucher to replace your existing one. The remaining amount will be refunded to your Debit or Credit Card.

I paid for an order using a Credit Voucher and a Debit or Credit Card, but I want to return a part of my order. How is my refund processed?

If you want to return a part of your order, we will issue a new Credit Voucher to replace your existing one. The rest of the amount will be refunded to your debit or credit card. This could work in two way:

  1. If the value of the return is higher than the value of the voucher: Imagine an order with three products worth Rs. 200 each, having a total value of Rs. 600. The order was paid for with a Credit Voucher worth Rs. 300 and a Debit or Credit Card. If you return two products, your refund amount of Rs. 400 will be split between a Credit Voucher worth Rs. 300 and a credit or debit card refund worth Rs.100.
  2. If the value of the return is lower than the value of the voucher: Consider an order with three products of Rs. 200 each, having a total value of Rs. 600. The order was partly paid for using a Credit Voucher worth Rs. 300 and the rest of the amount was paid by Debit or Credit Card. If you return one product, you will receive a new Credit Voucher worth the value of one product, or Rs. 200 in this case
I have used a PROMO to place my order, how my refund value will be calculated?

If a part of your order is returned/cancelled due to which the order doesn't qualify the minimum purchase value for the PROMO applied, then the complete PROMO value will be deducted from the refund value. For example, if the minimum purchase value of the PROMO applied is Rs.999.00 and after return/cancel the order value becomes lesser than Rs.999.00, then the refund will be issued after deduction of the discount/PROMO value applied.

If after return/cancellation, my order value still qualifies for the PROMO/discount applied, how my refund value will be calculated?

In case after the return/cancellation of the product, the order value still qualifies for the PROMO discount, then the refund will be issued deducting the proportionate value of the discount applied on the particular product which is returned / cancelled. This ensures that you are receiving the exact value paid by you for the product. Please note that we do not reverse the absolute value of the discount coupon applied in the case of return or cancellation.

Can I return my LandmarkShops.in purchases to a Landmark store?

We don't offer this facility at the moment.

I have other questions about returns and refunds. Who can I call?

Our Customer Support team is here to answer your questions. Call us on 1800-123-1555.

Other Information

Are the prices on your website different from the prices in-store?

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

What are security tags and why do I have to remove them?

If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

Do you run offers and promotions on LandmarkShops.in?

Yes. We regularly run offers, promotions and exclusive online sales on LandmarkShops.in. Check the site regularly for new offers, or sign up for our newsletter to get all the latest deals delivered to your inbox.

How do I locate the nearest Landmark store?

Our store locator will help you find the nearest store for the Landmark brands featured on our site.

Where can I get information about the Landmark Group?

You can find out more about the Landmark Group by visiting our corporate website.

Landmark Rewards

What is Landmark Rewards?

Landmark Rewards is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

Landmark Rewards members also enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

How do I join Landmark Rewards?

Here’s how:

Shop at any Landmark Group store - Lifestyle, Max, Spar, Home Centre, Splash, Melange, Bossini, Krispy Kreme or Fun City.

Fill in the Landmark Rewards enrolment form, and share your mobile number.

That's it! You are now a privileged member of Landmark Rewards. Use your mobile number to access the programme.

I'm an existing Landmark Rewards member. How can I earn Landmark Rewards points on my purchases at LandmarkShops.in?

You’ll first need to create a LandmarkShops.in account.

If you already have a LandmarkShops.in account, link your Landmark Rewards membership to it by clicking on the Landmark Rewards tab in the My Account section.

You will start earning points once you've spent a total amount of Rs. 1,000 across Landmark stores or at LandmarkShops.

Do I have to pay anything to join Landmark Rewards?

No, it's absolutely free. Landmark Rewards offers you lifetime membership with no annual fee and no minimum spend.

Will I lose my points if I return an item?

Yes. If you return an item, the points you've earned on your purchase will be debited from your Landmark Rewards account.

Can I earn points on vouchers?

Yes, you can earn points on Credit Vouchers, but not on other promotional vouchers.

I just completed a purchase, but my points haven't been credited. Why?

Your Landmark Rewards points will be credited 21 days after delivery, and you'll be able to spend them after that.

How can I pay with my Landmark Rewards points?

To pay with your Landmark Rewards points, your LandmarkShops and Landmark Rewards accounts must be linked.

Here's how to link them together:

You’ll first need to create a LandmarkShops.in account.

If you already have a LandmarkShops.in account, link your Landmark Rewards membership to it by clicking on the Landmark Rewards tab in the My Account section.

You will start earning points once you've spent a total amount of Rs. 1,000 across Landmark stores or at LandmarkShops.

And here's how you can pay with your Landmark Rewards points:
1. Sign in to your account on LandmarkShops.in.
2. The Pay with Landmark Rewards point slider on the Payment page will help you decide how many points you can spend and calculate your discount.
3. Use the slider to get your desired savings.

That's it!

How do I know if I am eligible to spend my points?

After you've linked your Landmark Rewards account, check your points in the Landmark Rewards tab under the My Account section. You can also see the available points under your name at the top of the page. You must spend 166 points or more to save using Landmark Rewards points.

If you feel that the points showing in your account are incorrect, contact Landmark Rewards Customer Care on 1800-208-2444 (10:00 AM to 9:00 PM) or on email at feedback@landmarkrewards.in

When can I start using my points?

Your points will be credited 21 days from the date of delivery, and you can spend them when you shop. The points will be valid for 12 months after they are credited.

Are there restrictions on spending points?

You must have a balance of least 166 points to be able to pay with Landmark Rewards points. You'll have to spend 166 points or more at a time, when you shop. Please note that Landmark Rewards points do not cover your shipping costs.

What happens when I spend my points and then return an order?

When you return an order placed using Landmark Rewards points, we'll issue a Credit Voucher for the value of the Landmark Rewards points spent.

This voucher will be valid only on purchases from LandmarkShops.in, for 6 months from the date of issue. And you can earn points when you shop with it.

What happens when I spend my points and then cancel an order?

When you cancel an order placed using Landmark Rewards points, we will reimburse the value of the points that you've spent. A Credit Voucher for that amount will be emailed to you. The points you've earned on your order will be taken back.

I’ve linked my Landmark Rewards account. Why can't I see the Pay with Landmark Rewards option?

This usually happens if you do not have the required minimum of 166 points.

If you have 166 points and still cannot see the Pay with Landmark Rewards option, there's an issue with your Landmark Rewards account. Please contact Landmark Rewards Customer Care on 1800-208-2444, from 10:00 AM to 9:00 PM or email feedback@landmarkrewards.in for more information.

I tried to link my card and now it says that I have been locked out. Why did this happen and what can I do?

If you get your verification code or mobile number wrong too many times while attempting to link your Landmark Rewards and LandmarkShops.in accounts, your account will be locked for security reasons.

Please call us on 1800-123-1555 and we'll help you unlock it.

How do I update my already-linked Landmark Rewards card number with a new one?

We can definitely help you update your Landmark Rewards card details. Call us on 1800-123-1555 and we'll sort it out for you!

How do I change personal information on my Landmark Rewards account?

To make changes to the personal details on your already-linked Landmark Rewards account, you could:
- Sign in to your online account at www.LandmarkRewards.in
- Contact Landmark Rewards Customer Care on 1800-208-2444, between10:00 AM and 9:00 PM
- Send an email to feedback@landmarkrewards.in

Will my card stop working if I don’t use it?

No. Your Landmark Rewards card will remain active even if you don’t use it. However, please note that Landmark Rewards points are valid only for 12 months. Points cannot be credited back to your account once they expire.

How do I cancel my Landmark Rewards membership?

To cancel your membership, contact us on 1800-208-2444 from 10:00 AM to 9:00 PM, send an email to feedback@landmarkrewards.in or message 'UNSUB' to 56767.

Can I transfer my Landmark Rewards points?

No, you cannot transfer your Landmark Rewards points.

How do I check my balance?

There are five different ways in which you could check your balance:
1. Sign in and click on the Landmark Rewards tab under the My Account section.
2. Take a look at the Landmark Rewards points slider on the payment page during checkout.
3. Sign in to your account on landmarkrewards.in
4. SMS 'LANDMARK' to 56767
5. Contact Landmark Rewards Customer Care on 1800-208-2444 (10:00 AM to 9:00 PM) or on email at feedback@landmarkrewards.in

I have a ''Landmark Rewards Platinum Standard Chartered credit card''. How can I earn or burn my rewards points online?

I would like to inform you that you can use your Landmark SCB credit card to make the payment online on our website. However, you will not be able to earn or burn your Landmark SCB reward points online on our website.

For any queries kindly get in touch with the card issuer bank.

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